BELOW FAQS ARE SOME COMMON QUESTIONS/CONCERNS. IF YOU HAVE OTHER QUESTIONS, PLEASE JUST SEND IT TO INFO@NAZRRCO.COM.
IF YOU HAVE AN ISSUE OR QUESTION THAT REQUIRES IMMEDIATE ASSISTANCE DROP US AN EMAIL AND WE WILL GET BACK TO YOU WITHIN 20-36 HOURS.
IF YOU HAVE AN ISSUE OR QUESTION THAT REQUIRES IMMEDIATE ASSISTANCE DROP US AN EMAIL AND WE WILL GET BACK TO YOU WITHIN 20-36 HOURS.
HOW DO I TRACK MY ORDER?
AN EMAIL WILL BE SENT CONFIRMING YOUR ORDER HAS LEFT OUR FULFILLMENT CENTER, YOUR TRACKING INFORMATION WILL ALSO BE INCLUDED IN THIS EMAIL. ALTERNATIVELY, YOU CAN USE OUR TRACKING PAGE AT WWW.NAZRRCO.COM/TOOLS/TRACK.
ARE DUTIES & TAXES INCLUDED IN MY ORDER?
WE COVER ALL DUTIES & TAXES ON EU ORDERS. PLEASE NOTE THAT SOME COUNTRIES MAY REQUIRE YOU TO PROVIDE ADDITIONAL CUSTOMS INFORMATION TO OUR CARRIERS IN ORDER TO RECEIVE YOUR ORDER. IF THERE IS AN ISSUE EMAIL INFO@NAZRRCO.COM
HOW LONG DOES SHIPPING USUALLY TAKE?
ORDERS ARE SHIPPED MONDAY TO FRIDAY EXCLUDING USA FEDERAL HOLIDAYS.
PLEASE ALLOW 1-3 BUSINESS DAYS FOR ORDER PROCESSING. THIS MAY TAKE LONGER DURING SPECIAL RELEASES, MAJOR HOLIDAYS & SALE PERIODS.
ITEM SHIPS IN 5-7 BUSINESS DAYS IN THE US. ALL PACKAGES ARE TRACKABLE.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
USA ORDERS MAY TAKE 5-7 DAYS TO DELIVER YOUR ORDER. FASTER SHIPPING MAY BE ADDED IF AVAILABLE. IF NOT REACH OUT TO INFO@NAZRRCO.COM.
UK & CA ORDERS MAY TAKE 6-9 DAYS TO DELIVER YOUR ORDER. FASTER SHIPPING IS NOT AVAILABLE AT THE MOMENT. CUSTOMS MAY HOLD UP AN ORDER IF NEEDED. THIS CAN DELAY DELIVERY.
HOW DO I CANCEL AN ORDER?
ORDERS MAY BE CANCELLED WITHIN 24 HOURS BY REACHING OUT TO INFO@NAZRRCO.COM. ALL SALES ARE FINAL AFTER 24 HOURS. NO CANCELLATIONS AFTER 24 HOURS. NO RETURNS OR SIZE EXCHANGES DUE TO POLICY & NATURE OF THE GARMENTS. THANK YOU. PLEASE REACH OUT TO INFO@NAZRRCO.COM FOR FURTHER INFORMATION ESPECIALLY IF AN ORDER IS DAMAGED.
CAN I CHANGE SOMETHING IN MY ORDER?
YES ONLY WITHIN A 12 HOUR TIMEFRAME CAN ORDERS BE ADJUSTED. PLEASE REACH OUT TO INFO@NAZRRCO.COM AS SOON AS POSSIBLE TO HAVE AN ORDER ADJUSTED.
I HAVE NOT RECEIVED MY ORDER, WHERE IS IT?
WHY I HAVE NOT RECEIVED MY ORDER WITHIN THE ESTIMATED TIME?
PLEASE CHECK THE FOLLOWING BEFORE CONTACTING OUR CUSTOMER SERVICE TEAM: CHECK YOU HAVE RECEIVED AN EMAIL CONFIRMING YOUR ORDER HAS BEEN DISPATCHED.
CHECK THE TRACKING INFORMATION THAT IS INCLUDED IN YOUR DISPATCH CONFIRMATION EMAIL USING THE RELEVANT LINK.
CHECK FOR EMAILS, PHONE CALLS AND ATTEMPTED DELIVERY CARDS FROM ONE OF COURIERS, IT MAY BE THAT YOUR PARCEL IS BEING HELD AT YOUR LOCAL DEPOT AWAITING COLLECTION OR REDELIVERY.
CHECK NOBODY AT YOUR ADDRESS HAS TAKEN THE DELIVERY ON YOUR BEHALF ALTHOUGH OUR COURIERS SHOULD NOT LEAVE YOUR PARCEL WITH A NEIGHBOR ITS ALWAYS WORTH CHECKING WITH YOUR NEIGHBOR JUST IN CASE.
PLEASE CONTACT THE CARRIER AND INFO@NAZRRCO.COM AND WE’LL DO OUR BEST TO RESOLVE THE ISSUE AS QUICKLY AS POSSIBLE.
HOW LONG WILL IT TAKE TO RECEIVE A REFUND?
YOU SHOULD RECEIVE YOUR REFUND WITHIN 7 WORKING DAYS. IF YOU HAVEN’T RECEIVED YOUR REFUND IN THIS TIMEFRAME, PLEASE EMAIL INFO@NAZRRCO.COM SO WE CAN INVESTIGATE THIS FOR YOU.
WHERE DO YOU SHIP FROM?
WE SHIP ALL ORDERS FROM USA & MEXICO. ALL INTERNATIONAL ORDERS ARE SHIPPED FROM THE EU.
CAN I RETURN AN ORDER?
NO WE DON'T ACCEPT RETURNS DUE TO THE NATURE OF THE GARMENTS. IF THERE IS AN ISSUE WE CAN HELP RESOLVE IT. EMAIL INFO@NAZRRCO.COM.